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FAQs

  • How long does it take to get fully set up?

    Typically, we can have you up and running on the Adit platform within 2 hours. However, it will take additional time if you need to have paper forms converted over.
  • Does this affect other software on my computer?

    The Adit application does not disrupt any of your existing software or services.
  • Do I need to turn off all my existing patient communication systems?

    No need! We will help guide you through the migration process. Once you feel comfortable with the Adit platform, we will smoothly transition you to our system.
  • Do you have long-term contracts?

    No. We give you the choice of paying for the entire year upfront or paying month-to-month. Either way, there are no contracts, and you are welcome to cancel at any time.
  • Do I need to pay for emails and texts?

    All plans include a significant amount of emails and texts per month that will be sufficient for most practices. However, for larger practices that mass-communicate with their patients, additional fees may apply. Additional usage fees are outlined in detail on our Pricing page.
  • Can I use my existing tablets for Patient Forms?

    Absolutely! We support iPads, Android tablets, Kindle Fires, as well as other tablets equipped with an Internet browser.
  • Do I have to sign up for marketing?

    No. We offer a technology bundle that starts at $99 per month, per location. All offers are outlined in detail on our Pricing page.
  • What if I already have a website?

    You are more than welcome to use your own website to integrate with Adit. However, Adit does not provide any support with your existing website.
  • How can I upgrade?

    Upgrading your account is simple. When logged into the Adit App, click on the orange Upgrade button in the upper right corner. If you want to upgrade from a free account to a paid account, you can click on any module that you don't currently have permissions to, and a pop-up message will appear with an Upgrade button. Fill out the form, and someone from Adit will contact you for the next steps.
  • Can I downgrade if I choose to upgrade?

    Yes. All customers on a technology package can upgrade or downgrade at any time.
  • Is a credit card required to sign up?

    No. A credit card is not required to get started. During your integration call, we will ask for your credit card information to have on file for any overages. Overage charges are outlined on our Pricing page.
  • When are you launching VOIP, Email Campaigns, and Payment Processing?

    You can expect all of these products to launch between Q4 2020 and Q1 2021.
  • Can I sign up for the platform if I am not a dentist?

    Yes. Although our focus is mainly on dental practices, if you aren't a dentist, you can still sign up for a marketing package.
  • Can I sign up for the platform if I am a dentist but on a different EHR/PMS?

    At this time, we only integrate with the EHR/PMS listed on our Pricing page. You are more than welcome to sign up for a marketing package.
  • How can I get Adit to integrate with my EHR/PMS if it is not listed?

    Simply send us an email at sales@adit.com with your request or fill out a "Book A Demo" form on the website, and we will reach out to you with how to get your EHR integrated.
  • If I am already an Adit customer, can I use a module?

    Absolutely! Existing Adit customers already have access to all technology modules included within their marketing package.