80% of patients would switch to a new provider for convenience factors alone. Automation is no longer a buzzword in dentistry, it’s essential to offering the experience patients now expect. Here are 6 processes that most dental practices should be automating:
Rather than having patients call your office and tie up your phone lines, allow patients to book directly from your website. Not only is this more convenient for your patients, but it helps your staff manage schedules better.
76% of patients prefer paperless practices. Emailing or texting a link to digital intake paperwork eliminates the redundancy of manually transferring information from forms to your PMS and saves your team hours while reducing errors.
Digital Patient Forms
Automating appointment reminders is one of the most effective ways to reduce no shows and last minute cancellations that cost your practice money. No more playing phone tag and wondering if patients will actually show up.
Increase patient retention and keep your schedule full without manually checking off names on a call list. No one enjoys spending hours talking to your patient’s voicemail boxes, so send automated recall texts instead.
Sending automated messages to remind patients of their balances due can boost your collection rate, reduce the number of overdue accounts, and shorten the billing cycle from 90 days to as little as 5-7 days.
Billing and Payment Reminders
The best time to ask for a review is during the checkout process. Yet, this doesn’t always happen. Send an automated text that screens for satisfaction and then allows your patient to tap and leave a review on the online platform of your choice.
Rather than spending hundreds of dollars a month on 2-3 different software systems to automate processes in your dental practice, opt for an all-in-one system, like Adit, that can do it all from one, easy to use, cloud-based platform that integrates with your PMS.