Top 5
Dental Patient
Pet Peeves

Identifying and addressing what grinds your patients' gears can set your dental practice apart from your competition and cultivate a stellar reputation for your brand, and your name. Here are the top 5 patient pet peeves to help you get started:

Long Wait Times

Since many dental offices are only open during the week, patients often need to request time off of work for their appointments. Spending most of that time in a waiting room is frustrating and is the main reason most patients will search elsewhere for treatments.

Inadequate Communication

Patients are quickly irritated when they cannot get in touch with your office. They would much rather book appointments online and have convenient ways to communicate with your office outside of making a call…like texting.

Paper Forms On Clipboards

Patients dread the clipboard loaded with pages of intake paperwork. Having to repeatedly write their name and birthdate on each page seems like a waste of time because it is. These minor operational paper cuts eventually cause patients to cut ties.

Inflexible Payment Options

Dental treatments can be costly and insurance does not always cover everything. Patients are more likely to accept treatments and pay for them when a practice has an in-house payment plan and more convenient ways to pay.

Overwhelmed Staff

Seeing a dentist is already nerve-wracking for many patients, but when your staff is busy on the phone or manually entering data into your EHR while patients are present, they have less time to help your patients feel more at ease.

How Can Your Practice Deliver A 5-Star Patient Experience?

Implement an all-in-one dental practice management software. Not only will all your communications, operations, and analytics live in one place, but your patients (and staff) will thank you for it!

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