Return Policies

What To Do When Returning Your Adit Phones

Return Policies

At Adit, we hope to make your offboarding process as simple as possible in the case that you choose to no longer use your phones. Refunds will be processed on a case by case basis based on the phones being

  • In new or like new condition upon return.
  • In original packaging.
  • Factory reset before returning.

If Adit has covered the cost of any phones upfront upon signing your agreement, at the time of return, the following policies must be met in order for you to qualify for a refund:

Return Policies

Monthly (within 90 days of signing your agreement)

If you are choosing to no longer use your phones within 90 days of signing your Adit agreement, you will receive a charge for the amount of the phone credit applied. This is a deposit and a refund will be issued once the phones have been received and assessed to determine if they are in new or like new condition.

Monthly (past 90 days of signing your agreement)

If you are choosing to no longer use your phones after 90 days of signing your agreement with Adit but within 12 months, you will immediately receive a charge for the amount of the phone credit applied. At this point, the phones can no longer be returned as the return period has expired.

Annual (within 90 days of signing your agreement)

If you are choosing to no longer use your phones after 90 days of signing your Adit agreement, Adit will withhold the amount of the phone credit applied from your refund until the phones have been received and assessed to determine if they are in new or like new condition, at which point, you will receive an additional refund.

Annual (past 90 days of signing your agreement)

If you are choosing to no longer use your phones after 90 days of signing your Adit agreement but within 12 months, Adit will withhold the amount of the phone credit applied from your refund. At this point, the phones can no longer be returned as the return period has expired.

What is considered ‘New or Like New condition’?

A phone will be considered to be in new or like new condition when it meets the following criteria and all parts listed are received:

  1. All phones come with a plastic screen protector and each part in individual plastic sleeves. Everything should be returned in the same condition.
  2. Phones should not have any markings (pen marks, sticky notes, etc).
  3. All parts must be included in the return. Please check the phone model to see it’s included parts:
Grandstream GRP 2616

Grandstream GRP 2616

x1 - Phone Main Base x1 - Handset x1 - Phone Stand x1 - 12V Power Adapter
x1 - Ethernet Cable x1 - Phone Cord x1 - Quick Install Guide x1 - GPL License
Grandstream GRP 2613

Grandstream GRP 2613

x1 - Phone Main Base x1 - Handset x1 - Phone Stand x1 - 12V Power Adapter
x1 - Ethernet Cable x1 - Phone Cord x1 - Quick Install Guide x1 - GPL License
Grandstream DP 720

Grandstream DP 720

Phone x1 - DP 720 Handset x2 - Rechargeable Batteries x1 - Charging Cradle x1 - 5V Power Adapter x1 - Handset Belt Clip x1 - Quick Install Guide
Base x1 - DP 750 Base Station x1 - 5V Power Adapter x1 - Ethernet Cable x1 - GPL Statement x1 - Quick Install Guide

How do I factory reset my phones?

DP 720/750

The DP 720 handset can be reset to initial configuration from

  1. Keypad Menu
  2. Settings
  3. System Settings
  4. Factory Reset, and click on ‘Yes’ (left soft key) to confirm, to cancel the Reset, press ‘No’ soft key instead.

The DP 750 base station can be reset to factory settings by:

  1. Access your DP750 base station web UI by entering its IP address in a browser.
  2. Enter your admin password (default: admin)
  3. Press ‘Login’ to access your settings.
  4. Press the ‘Factory Reset’ button on the top right corner. User can also perform a hard factory reset of the base by inserting a pin needle sized into the reset hole on the back of the DP750 base station, and hold it for about 7 seconds, then release it (Network, SIP status, Phone, and Radio icon leds will start blinking to indicate that factory reset process will be triggered).

GRP 2613/2616

The GRP 2613/2616 phones can be reset to factory settings by:

  1. Press the ‘MENU’ button to bring up the keypad configuration menu
  2. Select ‘System’ and enter
  3. Select ‘Operations - Factory Reset’
  4. A warning window will pop out to make sure a reset is requested and confirmed. Press the ‘Yes’ Softkey to confirm and the phone will reboot, or ‘No’ Softkey to cancel the Reset.
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February 21 Amazon Demo Promo

Terms and Conditions

Last Updated: February 21, 2024

Offer ends February 24, 2024, and is limited to prospective customers who sign an annual agreement before June 30, 2023. The $300 Amazon gift card will be emailed to the company owner or established representative within 4 weeks of signing the annual agreement. Offer may not be combined with any other offers and is limited to one (1) gift card per office. Offer is not available to current customers or to prospective customers or individuals that have participated in a Adit demo during the prior six (6) months. Recipient is responsible for all taxes and fees associated with receipt and/or use of the gift card as well as reporting the receipt of the gift card as required under applicable federal and state laws. Adit is not responsible for and will not replace the gift card if it is lost or damaged, is not used within any applicable timeframe, or is misused by the recipient. Adit is not responsible for any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from the recipient’s participation in the promotion or receipt or use of the gift card. Recipient agrees to indemnify, defend and hold harmless Adit from and against any and all claims, expenses, and liabilities (including reasonable attorney’s fees) arising out of or relating to a recipient’s participation in the promotion and/or recipient’s acceptance, use or misuse of the gift card. This offer is sponsored by Adit Communications, Inc. and is in no way sponsored, endorsed or administered by, or associated with Amazon.

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Why Adit?

Cut your software bill by up to 60% when you merge everything your dental office needs to run under one roof.

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  • Call Tracking and more!
Streamline Operations

Streamline Operations

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Boost Production

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Why Adit?

Cut your software bill by up to 60% when you merge everything your dental office needs to run under one roof.

Centralize Communications

Centralize Communications

  • Phones & TeleMed
  • Emails & eFax
  • Texting & Reminders
  • Call Tracking and more!
Streamline Operations

Streamline Operations

  • Patient Forms
  • Online Scheduling
  • Payments
  • Reviews and more!
Boost Production

Boost Production

  • Performance Dashboards
  • Morning Huddle
  • Claims & Collections
  • Patient Profiles
  • Follow Up Lists
  • Year Over Year Metrics
Acquire More Patients

Acquire More Patients

  • Digital Marketing
  • Website Design
  • SEO
  • Google Ads
  • Facebook Ads

Please Complete The Form Below