The VoIP Service Terms (“VoIP Terms”) supplement the Adit Terms of Service (“Terms of Service”) and collectively govern your use of our Adit VoIP service (“VoIP Service” or “Adit Voice”). These VoIP Terms and Terms of Service are collectively referred to as the “Terms”. To use Adit Voice, the Client and its end users of the Service must at all times agree to and abide by these Terms.
Adit VoIP Service. The VoIP Service is an integrated Voice over Internet Protocol (“VoIP”) phone system.
VoIP Phone Number. You agree to provide Adit permission to port your phone number to the Adit Voice. A new phone number can be purchased on your behalf by Adit, which will include a processing fee. Adit assumes no responsibility for any lost communication during a transition between numbers to or from Adit Voice and is not obligated to find a similar number. Your account must be in good standing in order to port out your number.
VoIP Protection. You are solely responsible for securing access to your VoIP Service and agree to the following:
You are responsible for all use(s) related to your VoIP Service.
You are responsible for implementing generally accepted security measures to protect all access points, securing all credentials used to access Adit Voice.
You are solely responsible for terminating credentials and access for any end users of the VoIP Service no longer authorized to use the VoIP Service.
You acknowledge that placing telephones on a publicly accessible IP address or a publicly accessible network will subject you to a higher level of risk for fraudulent activity and accept full liability and responsibility.
If you have reason to believe that the VoIP Service is no longer secure, you agree to immediately notify Adit. You may be liable for the losses incurred by Adit or others due to any unauthorized use of the VoIP Service.
In the event that Adit has reason to believe fraudulent calls are being made, notices patterns or volumes materially outside your regular usage, or other unauthorized usage, you consent to Adit taking actions it deems reasonably necessary (including temporary suspension of the service, blocking specific calling numbers or area codes), without prior notice, to prevent fraudulent calls from taking place.
You acknowledge and agree that Adit is not liable for any fraudulent calls processed by Adit and billed to your account unless such calls are the result of Adit’s gross negligence or willful misconduct.
9-1-1 Service. Adit’s VoIP Service allow you to make or receive telephone calls over the Internet to or from the public switched telephone network. The nature of VoIP telephone calls, while appearing similar to traditional telephone calling services, create unique limitations and circumstances, and you acknowledge and agree that differences exist between traditional telephone service and VoIP telephone services, including the lack of traditional 9-1-1 emergency services. Because of the unique nature of VoIP telephone calls, emergency calls to 9-1-1 through the VoIP Service will be handled differently than traditional phone service. When you make a 9-1-1 emergency call, the VoIP Service will attempt to automatically route your 9-1-1 call through a third-party service provider to the Public Safety Answering Point (“PSAP”) corresponding to your address of record on your account. Due to technical limitations, the dispatcher receiving the call may not be able to capture your information including your name, phone number or physical location. When making a 9-1-1 emergency call, you must immediately inform the dispatcher of the location of the emergency. You are responsible for providing and maintaining correct contact information within Adit Voice.
9-1-1 calls may not function. For technical reasons, the functionality of 9-1-1 VoIP emergency calls may be limited in various circumstances, including but not limited to: (a) failure of service or your service access device – if your system access equipment fails or is not configured correctly, or if the VoIP Service is not functioning correctly for any reason, including power outages, VoIP service outage, suspension or disconnection of your account due to billing issues, network or Internet congestion, or network or Internet outage in the event of a power, network or Internet outage; (b) you may need to reset or reconfigure the system access equipment before being able to use the VoIP Service, including for 9-1-1 emergency calls; and (c) changing locations – if you move your system access equipment to a location other than that described in your Account information or otherwise on record with Adit.
You are responsible for notifying, and you agree to notify, any user or potential users of the VoIP Service of the nature and limitations of 9-1-1 emergency calls on the VoIP Service as described herein.
Your use of Adit Voice service for 9-1-1 emergency calls are subject to these limitations. To the extent permitted by law, you release, discharge, and hold harmless Adit from and against any and all liability relating to or arising from any acts or omissions of third parties used to route emergency calls or other third parties involved in the handling of or response to any emergency or 9-1-1 emergency services.
Without limiting the Terms of Service, you agree to defend, indemnify and hold harmless Adit and its employees, contractors, and directors, and other affiliated companies, and their employees, contractors, and directors from and against any and all claims and liabilities arising from or related to the Client’s or its end users’ failure to provide Adit accurate, current, complete and true information, including physical addresses; Client’s or its end users’ failure to notify any person who may place calls using Adit Voice of the 9-1-1 emergency calls limitations; or the inability of any party using the VoIP Service to be able to dial 9-1-1 or access emergency services.
Term and Termination. The term of these VoIP Service Terms commences upon the date you sign up for the VoIP Service and shall remain in effect on a month-to-month basis, or as otherwise stated on the Agreement, until you cancel the VoIP Service by notifying Adit or you or Adit terminate the Terms of Service in accordance with the terms thereof.
By accessing or otherwise using Adit Voice, you expressly acknowledge and agree to these VoIP Terms in addition to the Adit Terms of Service.