14 November 2017

Online Reputation Management Tips for Local Businesses

Online Reputation Management Tips for Local Businesses

When it comes to online business, reputation has become a vital part of obtaining new customers. Did you know most online shoppers check reviews before converting? What do your reviews say about your business? If you aren’t sure of what is being said about your company online, it may be time to start investing in online reputation management. Whether you decide on a using digital marketing agency or doing it yourself, either way, it should be highly important.

For those of you thinking “I’ll just opt out of reviews,” unfortunately, this isn’t possible. So instead of hiding from what everyone has to say, get proactive!

Create Your Online Presence

As we stated before, opting out of reviews and other sites is not quite possible. Even if you don’t have a Facebook business page, just a conversation about your business online can show up in search results. Be sure to be active on any sites that are relevant to your business. Facebook, Google+ and Twitter are always essential; other more niche websites may be used depending on your business. Instagram, Pinterest, and LinkedIn can all have benefits depending on the type of business you are running.

Listen to Your Customers

What your customers have to say online can say a lot about your business, and you should be listening to it. Although customers on occasion do fly off the wall and leave scathing reviews that may not be 100% accurate, often they are pointing out a legitimate problem. Instead of taking offense, use the information to better your business. Are the reviews about your employees? Products? Services? Take note and initiate change within your business.

Be Proactive

Being online, unfortunately, isn’t enough in this digital day-and-age; businesses must remain proactive online. You should be building an audience online and interacting with these customers. If you receive a negative review, be sure to reach out the customer to establish what your business can do to make it right.

Don’t have time to manage your online reputation? With Adit’s digital marketing services we can take care of your online reputation while you stick to what you do best—running your business.

Ali Jhaver

Ali Jhaver

CEO

After spending 10 years helping dentists grow their practices, Ali witnessed the time and money dentists were wasting on outdated, fragmented technology that negatively impacted sustainable growth and the overall patient experience. So he developed Adit - a user-friendly SaaS platform that centralizes everything a practice needs to operate and simplifies the business of dentistry so doctors can get back to the medicine.

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Offer ends November 30, 2021, and is limited to prospective customers who participate in a Adit services demonstration and are actively employed by a dental practice. by November 30, 2021. No purchase of Adit services is required. The $50 Amazon gift card will be emailed to the company participating in the demo within 4 weeks of completion of the demo. Offer may not be combined with any other offers and is limited to one (1) gift card per office. Offer is not available to current customers or to prospective customers or individuals that have participated in a Adit demo during the prior six (6) months. Recipient is responsible for all taxes and fees associated with receipt and/or use of the gift card as well as reporting the receipt of the gift card as required under applicable federal and state laws. Adit is not responsible for and will not replace the gift card if it is lost or damaged, is not used within any applicable timeframe, or is misused by the recipient. Adit is not responsible for any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from the recipient’s participation in the promotion or receipt or use of the gift card. Recipient agrees to indemnify, defend and hold harmless Adit from and against any and all claims, expenses, and liabilities (including reasonable attorney’s fees) arising out of or relating to a recipient’s participation in the promotion and/or recipient’s acceptance, use or misuse of the gift card. This offer is sponsored by Adit Communications, Inc. and is in no way sponsored, endorsed or administered by, or associated with Amazon.